Shipping policy

Last updated: June 2026

Patrian Coffee Supply partners with trusted U.S.‑based fulfillment providers to ensure fast, reliable delivery. This policy explains how shipping works for all products sold in our store.


1. Fulfillment Partners

We work with multiple fulfillment providers depending on the product:

Roastify (Coffee Products)

  • Coffee is roasted fresh to order.

  • Orders typically ship within 2–5 business days after roasting begins.

  • Roastify ships within the United States only.

  • Tracking information is automatically sent once the order ships.

Collective / Syncee (Non‑Coffee Products)

  • Processing times vary by supplier.

  • Most items ship within 3–7 business days.

  • Some items may ship separately if fulfilled by different partners.

  • Tracking is provided as soon as it becomes available.


2. Shipping Rates

Shipping rates are calculated at checkout based on:

  • Your location

  • Product type

  • Weight and size

  • Carrier rates

We also offer:

  • Free shipping on qualifying orders (when applicable)

  • Standard U.S. shipping for all coffee products

International shipping is not available at this time.


3. Delivery Times

Estimated delivery windows:

  • Coffee (Roastify): 3–7 business days after roasting

  • Collective / Syncee items: 5–12 business days depending on supplier and carrier

Delivery times may vary due to carrier delays, weather, or high‑volume seasons.


4. Split Shipments

Because products may come from different fulfillment partners:

  • Your order may arrive in multiple packages

  • Tracking numbers will be provided for each shipment

You will not be charged extra for split shipments.


5. Incorrect or Damaged Orders

If your order arrives damaged, incorrect, or incomplete:

  • Contact us within 7 days of delivery

  • Include your order number and photos of the issue

  • We will work with the appropriate fulfillment partner to resolve it quickly

Email: patriancoffeesupply@outlook.com


6. Address Issues

Please double‑check your shipping address at checkout. We are not responsible for:

  • Delays caused by incorrect or incomplete addresses

  • Packages returned due to address errors

If a package is returned to us, we will contact you to arrange reshipment.


7. Order Tracking

Once your order ships, you will receive:

  • A tracking number

  • A link to follow your shipment’s progress

Tracking updates may take up to 24 hours to appear.


8. Questions

If you have any questions about shipping, reach out anytime: patriancoffeesupply@outlook.com